Refund policy
Pricing
All prices are subject to change without notice and are not guaranteed, except that prices for an order that have been accepted by Golfabella™ and/or its affiliates (“Seller”) are not subject to change after acceptance. Prices stated do not include any sales, use or excise tax or any other tax, duty or charge which is now in effect or may be hereafter imposed by any Federal, State or other authority. All such taxes, duties or other charges shall be paid by Buyer unless Buyer shall provide Seller an exemption certificate acceptable to the appropriate authorities.
Billing
We accept Visa, Mastercard, American Express and Discover.
Upon order submission, a receipt will be e-mailed to the address provided at time of order checkout.
All items are paid for in full upon order submission. After entering credit card information and clicking “complete your order” on the final review page, you will receive an order confirmation number. You will also receive an e-mail confirming that your order has been received. Orders are subject to applicable sales tax.
Gift Card/Merchandise Credit
If you are issued a merchandise credit for the return of an item purchased online, or choose to purchase a Golfabella Gift Card, the value has a 1 year expiration date and may be used for any purchase/item.
Order Cancelations/Modifications
After finalizing your order, please monitor your account and reach out to our customer service team with any questions. If you have been waiting in excess of 13 weeks for delivery of a backordered item that is not classified as a special order, you may cancel your order for a full refund.
Customer service representatives are available 9:00am to 5:00pm CST Monday through Friday for assistance.
Return Policy
Returns and/or exchanges may be requested on new and unopened items that qualify.
Submit a return request
Click the profile icon in the store's menu, or follow this link https://account.golfabella.com, and then request a return.
1. Log in to your account:
a. In the "Email" field, enter your email address, and then click "Continue".
b. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
c. Go back to the online store, and then enter a six-digit verification code.
2. Click "Request return" for the order that you want to submit the return for.
3. If your order has more than one item, then select the items that you want to return.
4. Select a return reason and add a note for the store.
5. Click "Request return".
If your return request is approved and requires shipping, then you receive an email with shipping instructions. After the product is returned, you receive a refund.
Returns must be made within 14 days of shipment for exchange, store credit or refund to original payment method with original packaging and an original receipt. Returns must be made in a box suitable for shipment (product returned in mailing envelopes will not be accepted). Open, used or damaged items will be rejected and will only be returned to Customer at Customer’s sole cost and expense.
Golfabella™ is not responsible for any shipping fees associated in forwarding a return item for exchange/credit, or for any damage to the product that may occur during shipping. Additionally, all returns will ensue a 4% restocking fee that will be deducted from your refund total. Delivery fees for any product exchange item is, however, complimentary if shipping within the contiguous 48 states. If the exchange is shipping to an address outside the lower 48 states, the exchange will be subject to delivery fees. Please note, if you are requesting a return for a product exchange, we cannot guarantee that your requested exchange item will be available at the time of new order processing.
Please allow up to 5 business days for processing of any return request. Any merchandise credit has a 1-year expiration date from the date of issue. Returns not received within 30 days from the return initiation date will not be accepted.